According to a representative from OpenAI who spoke to Bloomberg, chat titles were displayed on the user's history sidebar, which typically appears on the left-hand side of the ChatGPT web page. The chatbot was temporarily disabled after the company received reports of the error, the representative said. However, the content of other users' conversations was not visible.
The company representative said that the issue was caused by a bug in an unnamed open-source software, and the company is still investigating the root cause. ChatGPT was opened to users on Monday evening, although chat histories remained missing as of late March 20.
The history is temporarily unavailable. We are working to restore this function as soon as possible, read a message where ChatGPT users' queries and responses are typically located.
In a statement on Monday evening, the representative noted that "ChatGPT is back up and we are also working to bring chat history online.