Marks & Spencer, a popular high street retailer, encountered technical difficulties causing its website to go offline for several hours. Customers attempting to access the site were met with a message informing them of the issue and expressing apologies for the inconvenience. The M&S app was also reported to be unavailable, adding to the frustration of users.
In response to a customer's complaint on X, Marks & Spencer acknowledged the problem and reassured that they were working on resolving it. This outage follows a similar incident experienced by Sainsbury's last month, where online orders failed to materialize due to technical issues.
The timing of these website and app malfunctions is unfortunate, as Marks & Spencer is set to announce a significant increase in annual profits in its upcoming report. The retailer has seen success in its food halls and clothing and home departments, attributed to a successful turnaround strategy that involved cost reduction and store closures.
Despite the setback, Marks & Spencer remains a staple on the high street with a loyal customer base. The retailer has not yet provided a statement on the current technical issues affecting its digital platforms.